Refund & 90-Day Product Warranty Policy

At Cauli Cartel, we want you to be happy with your purchase. If there is a problem with your order or your product develops a fault, please get in touch with us and we'll do our best to make it right.

1. Change-of-mind returns

We do not generally offer refunds or exchanges simply because you have changed your mind, ordered the wrong size, or no longer want the product.

Please check product descriptions, sizing information and product details carefully before placing your order.

This does not affect any rights you may have under the New Zealand Consumer Guarantees Act.

2. Damaged or faulty products

All Cauli Cartel products are covered by a 90-day product damage warranty from the date of purchase.

If your gloves develop a manufacturing fault or are damaged due to a product defect within 90 days of purchase, please contact us.

Depending on the nature of the issue, we may offer:

• A replacement product; or

• A repair where appropriate; or

• A refund where appropriate.

We may ask you to provide photographs or a short video showing the problem so that we can assess the issue.

3. What is covered?

Our 90-day warranty covers genuine product defects and damage resulting from a manufacturing fault or failure during normal intended use.

Examples may include:

• Stitching coming apart during normal use

• A strap or fastening failing due to a manufacturing defect

• Material separating or breaking prematurely

• Other faults that indicate the product was not made to an acceptable standard

4. What isn't covered?

The warranty does not cover damage caused by:

• Misuse or abuse of the product

• Accidental damage

• Using the product for a purpose it was not designed for

• Failure to follow care or use instructions

• Normal wear and tear

• Modifications or repairs made by someone other than Cauli Cartel or an authorised repairer

We may ask for information or photos to help determine whether the issue is a manufacturing fault or damage caused by use.

5. How to make a warranty claim

Please contact us as soon as you notice a problem.

Include:

• Your order number

• Your name

• A description of the problem

• Photos or video showing the damage, where possible

We'll review your claim and let you know the next steps.

If we ask you to return the product for inspection, we'll provide instructions for doing so.

6. Faulty products and New Zealand consumer rights

This 90-day warranty is an additional warranty provided by Cauli Cartel. It does not limit or replace your rights under the New Zealand Consumer Guarantees Act.

Under the Consumer Guarantees Act, products sold to New Zealand consumers must meet certain guarantees, including being of acceptable quality, fit for purpose, safe, durable for a reasonable time, and as described. Where these guarantees are not met, you may be entitled to a repair, replacement or refund depending on the circumstances.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under New Zealand consumer law.

7. Refunds

Where a refund is approved, we will generally refund the purchase amount to the original payment method.

Refund timing may depend on your payment provider or bank.

Where a product is found to have a genuine fault covered by New Zealand consumer law, we will provide the appropriate remedy required by law.

8. Contact us

If you have a problem with your order or product, please contact Cauli Cartel through our website or customer support channels.

We're happy to help.